Admin
The rules the agent runs under. Read-only in the demo.
Compliance gates
Gate 1
Contact confidence
≥ 0.80
block sending until we trust the contact
Gate 2
Reply intent confidence
≥ 0.80
auto-reply only when intent is clear
Gate 3
IDP extraction confidence
≥ 0.90
auto-trust extracted fields
Gate 4
Amount match tolerance
± AED 1
anything beyond → human review
Gate 5
Entity match
exact legal name
any mismatch → human review
Gate 6
Follow-up cap
3 follow-ups / 8 sends
stop chasing
Gate 7
Do-not-contact list
enforced
never email a flagged property
Model routing
Tier 1 · cheap routing
Gemini Flash-Lite
intent classification, simple replies
Tier 2 · reasoning
Claude Haiku 4.5
negotiation, billback diagnosis, IDP review
Connector health
Zoho CRM
Healthy
MongoDB · contact graph
Healthy
SendGrid
Healthy
IDP service
Healthy