CASE-10231
NEGOTIATINGAgent is emailing the hotel
Le Meridien Abu Dhabi
Booking #88231 · AED 4,820 · via Booking.com
Buyer: Acme Trading FZ-LLC · TRN 100123456700003
Confidence
0.74
Age
6d
What's happening
The agent found the right billing contact by cross-checking three sources.
Why it matters
Wrong contact = no reply. This step alone is hours of work per case.
Email thread
Beat 0 / 11
Press Run negotiation to play the agent's full 5-turn conversation with the hotel.
Agent goal
Collect a compliant VAT tax invoice for booking #88231, issued to Acme Trading FZ-LLC (TRN 100123456700003).
NEGOTIATING
current stepTool calls this step
web_searchenrichment_lookupmongo_contact_lookupidp_extractemail_sender
Confidence0.74
Reasoning log · append-only
Agent is idle — press Run negotiation.
Guardrails
- Send cap 8/8 — within limit
- Do-not-contact list — clear
- Sends via deterministic Email Sender (not the model)
- Compliance auto-close — BLOCKED (Gate 5)
Try it yourself
Type a reply as the hotel — the agent will respond. Deterministic demo engine.